Dear Customer,As part of our ongoing commitment to quality, we're upgrading our web hosting infrastructure and switching to a new framework and rebranding under an exciting new domain. This will be available for new signups initially and later expanded to include migration options for all customers.The first step towards this will be to retire the ... Read More »
Good Morning, This is a courtesy email letting you know that we will be changing our terms and conditions regarding document integration. We will be limiting them to 1 integration per document per week, any changes after that will be subject to the standard development charges. Please ensure that when changing your documents that you ... Read More »
We’ve had some queries regarding SLA’s when performing tonic feature requests so we would like to take some time to clarify. Support tickets are to be raised when something happens to the system that directly affects the working day – such as error messages, slow system and emails not working. These will we dealt with within 24 hours of ... Read More »
It has been raised with us that the BBA has updated their requirement for CMC LOA's as per this article: https://www.bba.org.uk/policy/retail/complaint-handling/claims-management-companies/statement-of-principles-for-letters-of-authority-loa-for-ppi-complaints/Tonic Solutions will never make changes to our customers systems without permission, so ... Read More »
