Disabling SIP ALG on BT Business Hub Router

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Transferring between agent screens - Setup

Purpose Agent A is on a call with a Prospect or Client who needs to be talking to Agent B (the...

Transferring to Local Closer

Prerequisites Obviously, you must have a LIVE caller on your screen! The RECEIVING agent must...

"I'm experiencing call dropouts or one way audio"

If you are experiencing call dropouts or one way audio, check the following:- Ensure SIP ALG is...