Articles

 "I'm experiencing call dropouts or one way audio"

If you are experiencing call dropouts or one way audio, check the following:- Ensure SIP ALG is...

 Disabling SIP ALG on BT Business Hub Router

 Transferring between agent screens - Setup

Purpose Agent A is on a call with a Prospect or Client who needs to be talking to Agent B (the...

 Transferring to Local Closer

Prerequisites Obviously, you must have a LIVE caller on your screen! The RECEIVING agent must...