COVID-19 Response

We have today made the decision to close our office and work entirely from home. We have prepared for this eventuality since long before this outbreak and expect no difference in our service level.Our engineers are still present in a reduced capacity in the data centres that house your servers, and are ready to respond to any outage.We will update ... Read More »

20th Mar 2020
Changes to DDI (Telephone number) orders

Please can all requests for new DDIs (telephone numbers) for any Tonic communication services (including TonicSMS) include the following information: The area code required The end user who will be originating the calls is authorised by the range holder to present the telephone number(s) in question on our network; There are sufficient inbound ... Read More »

10th Mar 2020
Direct Debit

We're pleased to announce that we're now able to accept Direct Debit as a form of payment for all Tonic services except SMS credits. 

You can change your billing method per product in the client portal.

2nd Nov 2018
Fee Changes and T&C's

Good Morning,


With the new fee cap coming into place, we would like to remind all customers to submit your new T&C's via the ticket system so we can update them accordingly.


However, you can change your default fee yourselves by going to Administration>Settings and changing the 'Default Backend Charge'

10th Jul 2018
Tonic & GDPR

GDPR is just around the corner so we've been working hard to make sure your system will fully comply by the deadline. There's still some time for consultation, if you're using a Tonic product and would like to discuss how the new rules will affect your system, or have any special requirements that need to be in place before the deadline, please ... Read More »

3rd May 2018
Emergency Number

0843 886 3533



We have a new emergency number that will be available out of office hoursIn addition to network rates for the call, charges will be applied to your account for calls to this number.


Please see your contract, under excluded telephone support for charges.


Thank you,

Tonic Support

16th Nov 2017
Postcode Lookup Adjustments

Hi All,We're making some changes to the postcode lookup system in order to encourage its use responsibly.Going forward the full PAF lookup will only be available on the Standard and Platinum tonic CRM services (Standard will have a fair use policy).Core plans will now lookup using geo-coded data, with the ability to upgrade to the full PAF at a ... Read More »

9th Aug 2017
Photobucket

Good Afternoon,   For everyone who is currently using photobucket for hosting images, new terms and conditions have come into effect which now means that they will be charging for use of their hosting platform. Once it comes into effect your images will no longer be available to you or viewable by your customers, with this in mind, we strongly ... Read More »

18th Jul 2017
Cloudflare Memory Leakage

Dear Customer,Thursday afternoon, Cloudflare published a blog post describing a memory leak caused by a serious bug that impacted their systems. If you haven't yet, We encourage you to read that post on the bug:https://blog.cloudflare.com/incident-report-on-memory-leak-caused-by-cloudflare-parser-bug/As Tonic Solutions has, in the past, ... Read More »

24th Feb 2017
Restructure of Web Hosting Infrastructure

Dear Customer,As part of our ongoing commitment to quality, we're upgrading our web hosting infrastructure and switching to a new framework and rebranding under an exciting new domain. This will be available for new signups initially and later expanded to include migration options for all customers.The first step towards this will be to retire the ... Read More »

8th Feb 2017