We have today made the decision to close our office and work entirely from home. We have prepared for this eventuality since long before this outbreak and expect no difference in our service level.Our engineers are still present in a reduced capacity in the data centres that house your servers, and are ready to respond to any outage.We will update ... Read More »
Please can all requests for new DDIs (telephone numbers) for any Tonic communication services (including TonicSMS) include the following information: The area code required The end user who will be originating the calls is authorised by the range holder to present the telephone number(s) in question on our network; There are sufficient inbound ... Read More »
We're pleased to announce that we're now able to accept Direct Debit as a form of payment for all Tonic services except SMS credits.
You can change your billing method per product in the client portal.
With the new fee cap coming into place, we would like to remind all customers to submit your new T&C's via the ticket system so we can update them accordingly.
However, you can change your default fee yourselves by going to Administration>Settings and changing the 'Default Backend Charge'
GDPR is just around the corner so we've been working hard to make sure your system will fully comply by the deadline. There's still some time for consultation, if you're using a Tonic product and would like to discuss how the new rules will affect your system, or have any special requirements that need to be in place before the deadline, please ... Read More »
Please see your contract, under excluded telephone support for charges.
Hi All,We're making some changes to the postcode lookup system in order to encourage its use responsibly.Going forward the full PAF lookup will only be available on the Standard and Platinum tonic CRM services (Standard will have a fair use policy).Core plans will now lookup using geo-coded data, with the ability to upgrade to the full PAF at a ... Read More »
Good Afternoon, For everyone who is currently using photobucket for hosting images, new terms and conditions have come into effect which now means that they will be charging for use of their hosting platform. Once it comes into effect your images will no longer be available to you or viewable by your customers, with this in mind, we strongly ... Read More »
Dear Customer,Thursday afternoon, Cloudflare published a blog post describing a memory leak caused by a serious bug that impacted their systems. If you haven't yet, We encourage you to read that post on the bug:https://blog.cloudflare.com/incident-report-on-memory-leak-caused-by-cloudflare-parser-bug/As Tonic Solutions has, in the past, ... Read More »
Dear Customer,As part of our ongoing commitment to quality, we're upgrading our web hosting infrastructure and switching to a new framework and rebranding under an exciting new domain. This will be available for new signups initially and later expanded to include migration options for all customers.The first step towards this will be to retire the ... Read More »