With the new fee cap coming into place, we would like to remind all customers to submit your new T&C's via the ticket system so we can update them accordingly.
However, you can change your default fee yourselves by going to Administration>Settings and changing the 'Default Backend Charge'
GDPR is just around the corner so we've been working hard to make sure your system will fully comply by the deadline. There's still some time for consultation, if you're using a Tonic product and would like to discuss how the new rules will affect your system, or have any special requirements that need to be in place before the deadline, please ... Read More »
Please see your contract, under excluded telephone support for charges.
Hi All,We're making some changes to the postcode lookup system in order to encourage its use responsibly.Going forward the full PAF lookup will only be available on the Standard and Platinum tonic CRM services (Standard will have a fair use policy).Core plans will now lookup using geo-coded data, with the ability to upgrade to the full PAF at a ... Read More »
Good Afternoon, For everyone who is currently using photobucket for hosting images, new terms and conditions have come into effect which now means that they will be charging for use of their hosting platform. Once it comes into effect your images will no longer be available to you or viewable by your customers, with this in mind, we strongly ... Read More »
Dear Customer,Thursday afternoon, Cloudflare published a blog post describing a memory leak caused by a serious bug that impacted their systems. If you haven't yet, We encourage you to read that post on the bug:https://blog.cloudflare.com/incident-report-on-memory-leak-caused-by-cloudflare-parser-bug/As Tonic Solutions has, in the past, ... Read More »
Dear Customer,As part of our ongoing commitment to quality, we're upgrading our web hosting infrastructure and switching to a new framework and rebranding under an exciting new domain. This will be available for new signups initially and later expanded to include migration options for all customers.The first step towards this will be to retire the ... Read More »
Good Morning, This is a courtesy email letting you know that we will be changing our terms and conditions regarding document integration. We will be limiting them to 1 integration per document per week, any changes after that will be subject to the standard development charges. Please ensure that when changing your documents that you ... Read More »
We’ve had some queries regarding SLA’s when performing tonic feature requests so we would like to take some time to clarify. Support tickets are to be raised when something happens to the system that directly affects the working day – such as error messages, slow system and emails not working. These will we dealt with within 24 hours of ... Read More »
It has been raised with us that the BBA has updated their requirement for CMC LOA's as per this article: https://www.bba.org.uk/policy/retail/complaint-handling/claims-management-companies/statement-of-principles-for-letters-of-authority-loa-for-ppi-complaints/Tonic Solutions will never make changes to our customers systems without permission, so ... Read More »