Issue affecting CRM Users (Reported)
  • 優先級 - 重大
  • 影響範圍 伺服器 - Tonic CRM Network
  • We are aware of an issue with CRM users who are receiving a license expiry when this is not the case

    We have traced the issue to a DNS issue at our data centres and are working to resolve.

  • 日期 - 17/06/2021 09:02
  • 最後更新 - 17/06/2021 09:54
Network Maintenance (已排程)
  • 優先級 - 低
  • 影響範圍 伺服器 - Tonic TC3S
  • Maintenance window: 18/04/21 00:00 - 04:00 BST

    Expected downtime: 45-60 minutes

    Purpose: ISP to apply and activate software module upgrades on code running on their edge routers as per manufacturer's recommendations.

    Impact: Up to two interruptions in service may be experienced during the maintenance window, manifesting as intermittent latency and packet loss. There may also be some re-convergence during this time.

  • 日期 - 18/04/2021 00:00 - 18/04/2021 04:00
  • 最後更新 - 09/04/2021 11:32
TinyMCE (Custom Letters) (處理中)
  • 優先級 - 低
  • 影響範圍 其他 - Custom Letters
  • We are aware of a message being displayed: 

    Your access to TinyMCE will expire on 30 November 2020. Please either contact your administrator or upgrade your account using the instructions available at https://www.tiny.cloud/blog/how-to-migrate-from-tinymce-4-to-tinymce-5/.

     There is no cause for concern, the external library will be upgraded.


    Update 19/11/2020 11:15

    We are in the progress of rolling an update to correct the aforementioned issue. This may conflict with custom text tags we have created for your system only. Please open a ticket if you're missing any text tags.

  • 日期 - 17/11/2020 17:22
  • 最後更新 - 19/11/2020 11:16

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