Issue affecting CRM Users (Reportado)
  • Prioridad - Crítico
  • Afectando Servidor - Tonic CRM Network
  • We are aware of an issue with CRM users who are receiving a license expiry when this is not the case

    We have traced the issue to a DNS issue at our data centres and are working to resolve.

  • Fecha - 17/06/2021 09:02
  • Ultima Actualización - 17/06/2021 09:54
Network Maintenance (Programado)
  • Prioridad - Bajo
  • Afectando Servidor - Tonic TC3S
  • Maintenance window: 18/04/21 00:00 - 04:00 BST

    Expected downtime: 45-60 minutes

    Purpose: ISP to apply and activate software module upgrades on code running on their edge routers as per manufacturer's recommendations.

    Impact: Up to two interruptions in service may be experienced during the maintenance window, manifesting as intermittent latency and packet loss. There may also be some re-convergence during this time.

  • Fecha - 18/04/2021 00:00 - 18/04/2021 04:00
  • Ultima Actualización - 09/04/2021 11:32
TinyMCE (Custom Letters) (En Progreso)
  • Prioridad - Bajo
  • Afectando Otro - Custom Letters
  • We are aware of a message being displayed: 

    Your access to TinyMCE will expire on 30 November 2020. Please either contact your administrator or upgrade your account using the instructions available at

     There is no cause for concern, the external library will be upgraded.

    Update 19/11/2020 11:15

    We are in the progress of rolling an update to correct the aforementioned issue. This may conflict with custom text tags we have created for your system only. Please open a ticket if you're missing any text tags.

  • Fecha - 17/11/2020 17:22
  • Ultima Actualización - 19/11/2020 11:16

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